Superior Pools & Spas is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Principles.
Information We Collect
We collect personal information that is necessary for our business operations, including:
- Name, address, and contact details
- Property information for pool construction
- Payment and financial information
- Communications with our team
- Project requirements and preferences
- Photos and documentation of your property
How We Collect Information
We collect information through various channels:
- Direct contact with our team
- Website contact forms and enquiries
- Site visits and consultations
- Project documentation
- Email and phone communications
- Customer feedback and surveys
Use of Your Information
We use your personal information for the following purposes:
- Providing pool construction and maintenance services
- Preparing quotes and project proposals
- Processing payments and transactions
- Communicating about your project
- Meeting legal and regulatory requirements
- Improving our services and customer experience
Information Sharing
We may share your information with:
- Contractors and subcontractors involved in your project
- Council and regulatory authorities as required
- Professional advisers and consultants
- Payment processors and financial institutions
Data Security
We implement appropriate security measures to protect your information:
- Secure storage systems and databases
- Limited access to authorized personnel
- Regular security updates and monitoring
- Staff training on privacy procedures
- Secure disposal of outdated information
Website and Online Privacy
- Our website uses cookies for improved functionality
- Analytics data is collected anonymously
- Online forms are secured with SSL encryption
- Third-party services comply with privacy laws
Your Privacy Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Opt-out of marketing communications
- File a privacy complaint
- Request deletion of your information
Marketing Communications
- We send marketing communications with your consent
- You can unsubscribe at any time
- Your preferences are respected
- We don't share contact lists with third parties
Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and significant updates will be communicated directly to clients.
Contact Us
For privacy-related enquiries or concerns, please contact us at [email protected]
